We are caring for children, and therefore take our responsibilities very seriously. We are obligated by much legislation and have many Policies and Procedures in place. We have developed our Terms and Conditions alongside them to make it clear to families what to expect from us, and what we expect from them. However as you can appreciate, there is a significant amount of ‘day to day’ practice that can not be reasonably documented in these key terms, so please visit our policies below. 


  1. Parents/carers must read and adhere to our Setting Policies Handbook, including our Payment Policy (available on our website).
  2. Parents/carers may terminate their child(s) place with a minimum of 1 week’s notice, in writing.
  3. We hold registrations and insurances required by law. Certificates are displayed in the entrance area.
  4. We abide to the Statutory Framework for the Early Years Foundation Stage (EYFS) which sets the standards for learning, development and care for children from birth to five. We are registered with and inspected by Ofsted.
  5. Our Complaints Procedure can be found in the welcome pack and on the Parent Information Board.
  6. Parents/carers must keep us updated to any changes in circumstances, including contact details, health conditions etc.
  7. Parents/carers should inform us at their earliest convenience if their child is going to be absent.
  8. We have strict collection procedures in place. Parents/carers should advise us in advance if somebody else will be collecting their child. We reserve the right to refuse collection if the adult does not meet our safe collection procedure.
  9. Parents/carers should not disclose the security gate code to children.
  10. If a child sustains a minor injury whilst in our care, we will send a generic notification message to the main carer. For any serious injuries, we will telephone. Parents/carers must sign the appropriate form on collection.
  11. Parents/carers must sign an ‘Existing Injuries’ form if their child attends with any injury sustained elsewhere prior to starting session.
  12. We are only permitted to administer medication when it is prescribed by a GP, with the prescription label clearly showing the child’s name, and is in date. Parents/carers must sign the Administration of Medicine consent form.
  13. We have a duty of care to all children in our care and will deal with any child protection or safeguarding issues in a prompt and professional manner, in line with our policies and procedures. Parents/carers should understand and appreciate us discussing any concerns with them in the first instance.
  14. Intimate care procedures such as nappy changing may be carried out by any member of staff who has met our Safer Recruitment requirements.
  15. We can not accept any responsibility for personal items brought in by children, including but not limited to items of clothing, toys, bags, comforters etc.
  16. We expect our families to have reasonable standards of behaviour at all times, and demonstrate respect and tolerance for all. We will deal with any discriminatory or unacceptable behaviour swiftly. This could result in termination of a child’s place.
  17. We have a strict ‘No Mobile Phone’ policy in our setting.
  18. Parents/carers should abide by our ’48 hour’ rule for sickness and diarrhoea to prevent spread of infection.
  19. We are registered and inspected by the local authority for Food Safety and pride ourselves on promoting healthy lifestyles. Parents/carers should keep us updated with any changes to children’s dietary requirements and provide a healthy, well balanced packed lunch (where appropriate).
  20. We are part of the Sun Safe Nurseries scheme, developed by the National Skin Cancer Charity ‘Skcin’. Parents/carers must apply children’s sunscreen before arrival (8 hour version if all day) and provide them with an appropriate hat to help protect them from over-exposure to UV during outdoor play. They should also refer to our Sun Safety Fact Sheet in the welcome pack.
  21. We promote and encourage children from a young age to be independent and confident learners who gain skills to prepare them for school. Children are encouraged to carry out appropriate tasks independently e.g. going to wash their hands or going to find their coat etc. Children will always be within sight or hearing.
  22. Parents/carers are made very aware of our Curiosity Approach accreditation and setting values prior to enrolment (and in the Welcome Pack). This includes but is not limited to; risky play, loose parts, real life items e.g. tools/scissors/cutlery/china cups, use of natural materials, positive behaviour management strategies, child-led learning through play and more.
  23. We believe appropriate ‘risk taking’ is a crucial part to children’s development, and promotes confidence and self-belief. We regularly use our climbing frame, the trim trail, forest area, climb trees, encourage jumping / running / balancing and much more. These activities form our everyday practice and are supervised in line with statutory adult:child ratios.
  24. We promote messy and sensory play, including but not limited to; paint, water, mud, play dough, colouring, baking, gluing and much more. Parents/carers should understand the possible consequences of such play.
  25. We highly value our partnerships with parents/carers, and strive to build professional, open and trusting relationships with all families. Parents/carers should actively participate in their child’s learning and development by contributing on Tapestry, attending parent consultations and joining us for Stay and Play sessions when possible.
  26. Parent/carers should regularly check the notice board, and keep up to date with newsletters and other communication.
  27. Parents/carers are not permitted to park in the school car park, or anywhere in the vicinity of the care home, or on double yellow lines, or in front of driveways.
  28. Our Terms and Conditions are updated in line with changes to legislation and our Policies and Procedures.